Guarantee of Quality

Bic Bio provides a full guarantee on products with clear criteria for reimbursement. And products will be credited to customers * if:

     Products are damaged during delivery. Especially if the integrity of the packaging has been compromised and / or products are thawed on arrival.
     If an error mounting the order has caused the sending of a bad product.

* See the Contact Us section at the bottom of page to make a claim; choose customer service in the subject field, your order number in field command and then in the box comments, indicate the reason for the claim.

Bio Bic ensures freshness guarantee:

     Bic Bio provides superior quality products at all times.
     Processes in food safety HACCP are. Inspections are carried out every week, the facilities are cleaned and the staff is trained and supervised at all times.
     Products are vacuum packed and frozen to ensure freshness
     The products are identified and weighed: the quality is ensured by the federal certification, products are frozen
     Packages are oversized and protected by an insulating thermos.